Shipping & Returns

Satisfaction Guaranteed!
At we want our customers to be completely satisfied with their shopping experience with us. If for any reason you don't like or don't want something you've purchased you may return the New and Unused merchandise within 30 days for a full refund, exchange, or store credit. New and unused merchandise MUST be returned in their original packaging. If you choose to refuse your package upon delivery we will refund you for the full amount of your order minus any fees associated with your package once we receive the package back to our store.

You MUST contact us to receive an RMA# (Return Merchandise Authorization) before you return an item to us.

Defective Merchandise
Defective merchandise claims are referred directly to the manufacturer of that product. Please note that we are not responsible for defective merchandise and cannot provide refunds for any used and/or defective merchandise. Most manufacturers will repair or exchange defective products as agreed to under warranty. If the manufacturer does not handle your claim to your satisfaction please contact us and we will be happy to help you out to the best of our ability.

Shipping and Handling
Note: Please assume a minimum processing time (from time of placement until order ships out) of 72 business hours. (We do not ship orders on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States.

Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process you can see what the shipping charges will be without actually needing to complete an order.

Please note that on most orders over $250 a signature will be required before the delivery person can release the package. You must state in the order notes or contact us if you would like to request that we ship your package without a signature required.

In order to determine how long it may take for your order to be processed, please use the following table as a GUIDE:

Shipping Type Selected Usually ships
UPS/FedEx Next Day, 2nd Day, 3 Day & International Priority 1 - 2 days
USPS Express Mail 1 - 2 days
USPS Priority Mail / Global Express Mail 1 - 2 days
FedEx Home Delivery / UPS Ground 1 - 3 days
USPS First Class Mail, Parcel Post & Airmail 1 - 3 days
Super Saver Free Shipping 2 - 5 days

It is not guaranteed that orders will leave within the time frames listed above. Weekends and holidays are not counted as days of shipping. We do not stock all of the parts listed on our website and may have to special order some items.

Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.

Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. Customers with packages that have not been received after 30 days from shipment date can file a claim directly with us.

Orders shipped within California are taxed at 8.25%.

Copyright Tailchaser Sportfishing © 2021